Last updated: 21 October 2026
You have 30 days after receiving your item to request a return. For our voluntary return offer beyond your statutory cancellation rights, the item must be unused, with its tags and original packaging. Please provide your order number or other proof of purchase.
This offer is in addition to your statutory rights, including your rights if goods are faulty, damaged or not as described.
Email team@racketjacket.com with your order number and the item you wish to return. We will provide a return label and instructions. Please contact us before sending your parcel so that we can identify and process your return; this does not limit your statutory right to cancel by a clear statement.
Returns address: Racket Jacket, Unit D, Great Central Way, Rugby, CV21 3XH, United Kingdom.
We provide free return shipping for eligible returns using the return label or arrangements we supply. We do not charge a restocking fee. Please contact us before paying for your own postage so we can arrange your return.
For online purchases, UK and EU consumers generally have the right to cancel without giving a reason within 14 days after receiving their goods. For a single order delivered separately, the period begins after receipt of the last item. Tell us clearly by email or post before that period expires, then send the goods back within 14 days after telling us.
You may inspect the goods as you would in a shop. We may make a deduction for loss in value caused by handling beyond what is necessary to establish their nature, characteristics and functioning, where the law permits. Missing packaging does not automatically remove your statutory cancellation rights.
You can also contact us to cancel before delivery. A short self-service cancellation window in your account does not limit your statutory rights; if dispatch has already occurred, we will explain how to return the goods.
If your item is faulty, damaged or not as described, email us with your order details and, where helpful, photographs. We will arrange an appropriate refund, repair or replacement under your statutory rights and cover the necessary return costs. Please report problems promptly, but your statutory rights are not limited to our 30-day voluntary return window or conditional on reporting damage immediately.
Sale items have the same statutory rights as full-price items. Our 30-day return offer also applies to the padel carriers we sell at a reduced price.
Contact us if you would like an exchange. You can return an eligible item and place a separate order for the replacement you want.
We will confirm receipt of your return and refund the original payment method. For statutory cancellations, we will refund without undue delay and no later than 14 days after receiving the goods back or receiving evidence that you have sent them back, whichever happens first. For other eligible returns under our 30-day offer, we aim to refund within the same timeframe after receipt. Faulty-goods refunds will be handled within the applicable statutory deadlines.
If you cancel an entire order, we will also refund any standard outbound delivery charge you paid. Any additional cost for a premium delivery option above the standard rate is not refundable under the statutory cancellation rules. Your bank may take additional time to display the refund.
You can use the following form, but you do not have to:
To: RACKET JACKET LTD, Unit D, Great Central Way, Rugby, CV21 3XH, United Kingdom; team@racketjacket.com.
I/We hereby give notice that I/we cancel my/our contract of sale of the following goods:
Order number:
Ordered on / received on:
Customer name:
Customer address:
Signature (only if sent on paper):
Date:
Email team@racketjacket.com or call 01788 432125 if you need help with a return.